Reference

Terms Conditions That Govern Your Use of super88

These terms set out what we expect from you and what you can expect from us. Every deposit through bKash, Nagad or Rocket, every withdrawal request, and every session on the platform operates under the conditions outlined here.

Account RulesPayment ConditionsWithdrawal ProcessEligibility CriteriaDispute Handling
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super88 Terms Conditions That Govern Your Use of super88
HOW WE HANDLE POLICY

Account Security and Data Practices Under These Terms

We take the obligations in these terms seriously on our side as well. Below are the specific operational practices we maintain so that your account data, your funds and your rights under this agreement remain protected. Each point maps back to a clause in the full terms document — if you want the legal language, scroll to the relevant section above or ask support for a reference number.

Data Retention

We retain personal data only as long as your account is active or as required by applicable law. Once you request closure and we complete final checks, identifiable data enters a scheduled deletion cycle. You can ask support for our current retention schedule at any time.

Cookie Usage

Our platform uses cookies to maintain your session, remember preferences and measure performance. You can manage cookie settings through your browser. Disabling certain cookies may limit functionality such as auto-login or language preferences on super88.

Account Security

Your login credentials are encrypted at rest and in transit. We enforce session timeouts and may trigger OTP verification via your registered mobile number if unusual activity is detected. Keep your password unique to this account and never share your OTP with anyone.

Identity Verification

Before your first withdrawal — and at periodic intervals — we may request photo ID and proof of address. This protects your funds from unauthorised access. Documents are stored securely, reviewed by trained staff, and not shared with unrelated third parties.

Change Requests

You can request changes to your registered name, email or phone number through live chat or email. Each change requires verification of your identity. We process updates within a few working days and notify you via your old and new contact details to prevent unauthorised edits.

Dispute Resolution

If you disagree with a decision we have made under these terms — a voided wager, a held withdrawal, a closed account — raise a formal dispute through email support. We acknowledge disputes promptly, investigate internally, and provide a written outcome explaining which clause applied and why.

POLICY HELP CHANNELS

Where to Reach Us About These Terms

If anything in this document is unclear, or if you believe a term has been applied incorrectly to your account, contact us through the channels below. We handle terms-related queries with the same priority as payment issues because we understand they often overlap. State your account username and the specific clause you need clarification on so we can route your request quickly.

Team online

Live Chat

Open the live chat widget from any page on super88. Mention that your query relates to terms and conditions so the agent can pull up the relevant policy section immediately. Chat is available around the clock for account and policy questions.

Email Support

Send your question to our support email address listed in the contact section of your account dashboard. Include your username, the section number of the term in question, and a brief description of the issue. Expect a written response within a reasonable timeframe.

In-App Message

Tap the support icon inside your mobile account, select the policy category, and describe your concern. This routes directly to agents trained on terms queries. You will receive a push notification when a reply is ready, so you do not need to keep the app open.

Common Questions About Our Terms & Conditions

These answers address the questions we receive most often about the conditions governing your super88 account. If your specific situation is not covered here, reach out to our support team through any of the channels listed above.

Yes. Account creation includes a mandatory acceptance step. Until you confirm that you have read and agree to these terms, the deposit function — whether through bKash, Nagad, Rocket or any other method — remains locked. This applies equally to new and returning accounts after a major terms update.

We reserve the right to update terms at any time, but we publish a notice on the platform whenever a material change occurs. Continued use after the notice counts as acceptance. For significant changes affecting withdrawal rules or eligibility, we also send a notification to your registered email or mobile number.

If we close your account due to a verified breach — such as using a third-party wallet for deposits or providing false identity documents — we review remaining funds on a case-by-case basis. Legitimate funds may be returned to your verified payment method after deducting any amounts tied to the breach.

The core terms apply uniformly, but eligibility to hold an account depends on local law and the regions we currently serve. If you access the platform from a jurisdiction where our services are restricted, you bear the legal responsibility. We do not guarantee access from every location.

Contact support via live chat or email and state that you want your data deleted. We will confirm your identity, close any open wagers, process pending withdrawals, and then begin the deletion cycle. Certain data may be retained where law requires it, and we will tell you which categories those are.

We accept government-issued photo ID — passport, national ID card or driving licence — plus a recent utility bill or bank statement as proof of address. Documents must be clear, unedited, and show your full name matching the account. Expired documents are not accepted.

No. Accounts on super88 are strictly personal. You may not sell, transfer or share your login credentials. If we detect multiple users on a single account — through device fingerprints or behavioural signals — we may suspend the account and request verification before restoring access.

Each promotion carries its own supplementary conditions displayed on the promo page. Those supplementary conditions sit on top of these general terms. In case of conflict between the two, the specific promotional conditions take priority — but only for that particular promotion, not for your broader account use.

We acknowledge your dispute within a short timeframe and aim to provide a written outcome as quickly as the complexity allows. Simple cases — a clearly mislabelled transaction, for example — resolve faster. Complex cases involving identity checks or third-party payment queries may take longer, and we keep you updated throughout.

You can request a secondary review by replying to the outcome email and stating why you believe the decision was incorrect. A different member of the team reviews the case independently. If you remain unsatisfied, you may seek external resolution through any avenue available under your local law.

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