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How super88 Protects Your Personal Information

We take your privacy seriously. This page explains what data we collect when you use your account, how we store it, and what control you have over it.

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super88 How super88 Protects Your Personal Information
DATA HANDLING PRACTICES

What We Do to Keep Your Information Safe

Privacy is not just a policy document — it shapes how we build and run the platform day to day. From encrypted storage to controlled access, here is how we handle the specifics. Each practice below applies whether you access super88 through a mobile browser, desktop, or our app.

Encrypted Storage

All personal and financial data sits behind encryption at rest and in transit. Your bKash, Nagad or Rocket transaction details are never stored in plain text, and internal access requires multi-layer authentication from our operations team.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. You can clear or block cookies through your browser settings at any time without affecting your account balance or history.

Account Security

Your account is protected by password plus OTP verification sent to your registered mobile number. If we detect login attempts from an unfamiliar device or location, we pause access until you confirm ownership through the verification step.

Data Retention

We keep your account data for as long as your account remains active, plus a limited period after closure for compliance purposes. Transaction logs tied to bKash, Nagad or Rocket deposits and withdrawals follow the same retention window.

Third-Party Sharing

We share data only with payment processors handling your transactions and security vendors monitoring for fraud. No marketing data is sold or rented. If a legal authority in an eligible region requests information, we comply only within the scope required.

Your Data Rights

You can request a copy of all personal data we hold, ask us to correct inaccuracies, or request deletion of your account and associated records.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal information or want to make a request regarding your data, we have clear channels ready. Our support team handles privacy queries with the same priority as account issues — you do not need to wait in a separate queue or fill out a different form.

Live Chat Open the chat widget from any page on mobile or desktop. Let the agent know your query is about personal data, and they will route you to the privacy handling team without transferring you multiple times.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered username so we can verify ownership before processing any data access or deletion request.
Account Settings Inside your account dashboard you can view which personal details we hold, update your contact information, and manage notification preferences directly — no need to contact support for routine changes.

Common Questions About Your Data and Privacy

Below are answers to the questions our support team receives most often about privacy, data access and account information. If your question is not listed here, reach out through live chat or email and we will respond directly.

We collect your name, date of birth, mobile number, email address and the payment credentials you use for bKash, Nagad or Rocket. We also record your device type and IP address to protect your account from unauthorised access.

No. We do not sell, rent or share your personal data with third parties for their own marketing. Data is shared only with payment processors to complete transactions and with security partners who help detect fraud on your account.

Log into your account and open the settings page to view your stored personal details. For a full data export, contact our support team via live chat or email with your username, and we will prepare the file after identity verification.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we remove your account and personal records. Some transaction data may be retained for a limited compliance period as required by applicable regulations.

Payment credentials are encrypted both during transmission and while stored on our servers. Our operations team cannot view your full payment details in plain text. Access to financial records requires internal multi-factor authentication.

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can disable or clear cookies through your browser at any time. Disabling session cookies will log you out but will not affect your balance.

We notify you through your registered email or mobile number before any material change takes effect. The updated policy is also posted on this page with a revised date, so you can review the differences at your own pace.

Yes. Access to our services and the way we process data depends on your local law and eligible regions. If you are in Bangladesh, we handle your information according to the requirements applicable to supported users in that area.

After account closure, we retain your records for a limited period to meet compliance obligations. Once that window passes, personal data and transaction logs linked to bKash, Nagad or Rocket are permanently removed from our active systems.

We pause the login attempt and send an OTP to your registered mobile number. You must confirm ownership before access is granted. If the attempt was not yours, we recommend changing your password immediately through the account settings page.